Terms and Conditions | B & P Fine Foods Limited

Terms & Conditions
1. Introduction

Welcome to B & P Fine Foods Limited (trading as BP Food Services). These Terms and Conditions govern your use of our website www.bpfoodservices.co.uk and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree to these terms, please refrain from using our website or services.

2. Definitions

In these Terms and Conditions, the following definitions apply:

"Company", "We", "Us", "Our" means B & P Fine Foods Limited, a private limited company registered in England and Wales with company registration number 04638957, whose registered office is at Unit 19, Stapleton Road, Orton Southgate, Peterborough, Cambridgeshire, PE2 6TD.
"Customer", "You", "Your" means the individual or business entity purchasing products from us through our website, whether acting as a consumer or in the course of business.
"Products" or "Goods" means all food products, beverages, frozen foods, chilled products, ambient goods, packaging materials, cleaning supplies, and any other items offered for sale through our website or catalogue.
"Contract" means the legally binding agreement formed between you and us for the sale and purchase of Products, incorporating these Terms and Conditions, formed upon our dispatch of Products to you.
"Website" means www.bpfoodservices.co.uk and any subdomain or related mobile application operated by the Company.
"Order" means your request to purchase Products from us, submitted through the Website or by other agreed means.
"Delivery Address" means the address provided by you for delivery of Products.
"Business Day" means any day other than Saturday, Sunday or a public holiday in England and Wales.

3. Company Information

Company Name: B & P Fine Foods Limited

Company Registration Number: 04638957

Registered Office: Unit 19, Stapleton Road, Orton Southgate, Peterborough, Cambridgeshire, PE2 6TD

Email: bpfinefoods@otrdirect.co.uk

Telephone: 01733 236636

4. Use of Website
4.1 Account Registration

To place orders through our website, you may be required to create an account. When registering, you agree to:

Provide accurate, complete, and current information
Maintain the confidentiality of your account credentials
Accept responsibility for all activities under your account
Notify us immediately if you believe your account has been compromised

4.2 Acceptable Use

You agree not to:

Use the website for any unlawful purpose
Transmit any harmful code, viruses, or malicious software
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the website or servers

5. Orders and Pricing

5.1 Product Information

We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, we do not warrant that product descriptions or other content on the website is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our Returns Policy.

5.2 Pricing

All prices are displayed in GBP (£) and are exclusive of VAT unless otherwise stated. We reserve the right to:

Change prices at any time without prior notice
Correct pricing errors on our website
Cancel orders placed at incorrect prices

5.3 Order Acceptance

Your order constitutes an offer to purchase products from us. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including due to product unavailability, pricing errors, suspected fraud, or failure to meet payment terms. We will notify you if we cannot accept your order.

5.4 Order Confirmation

Once we accept your order, we will send you an order confirmation email. The contract between us will be formed when we dispatch the products to you, and we will send you a dispatch confirmation.

6. Payment Terms

6.1 Payment Methods

We accept payment by credit card, debit card, bank transfer, and approved trade credit accounts. Payment must be received before goods are dispatched unless credit terms have been specifically agreed in writing.

6.2 Credit Accounts

Credit facilities are subject to application and approval. If granted:

Payment terms will be clearly stated on your invoice
We may vary or withdraw credit facilities at any time
We reserve the right to charge interest on overdue accounts
We may suspend deliveries if payments are not made to terms

6.3 Late Payment

If payment is not received by the due date, we reserve the right to charge interest at the rate of 8% per annum above the Bank of England base rate on the outstanding amount, plus reasonable debt recovery costs.

7. Product Quality and Food Safety

7.1 Compliance

All food products comply with relevant UK food safety legislation and regulations in force at the time of delivery. We maintain high standards of food safety and hygiene throughout our operations.

7.2 Allergen Information

Allergen information is provided for all products where available. It is your responsibility to check allergen information before use. We cannot guarantee that products are free from cross-contamination with allergens.

7.3 Storage and Handling

Upon receipt, products must be stored in accordance with manufacturer instructions and relevant food safety regulations. We are not responsible for product quality issues arising from improper storage or handling after delivery.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of B & P Fine Foods Limited or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:

Reproduce, distribute, or create derivative works from our content
Use our trademarks or brand names without written permission
Frame or mirror any content from our website

9. Limitation of Liability

9.1 Exclusions

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or defective products under the Consumer Protection Act 1987.

9.2 Limitations

Subject to clause 9.1, we shall not be liable for:

Loss of profits, sales, business, or revenue
Loss of business opportunity or goodwill
Any indirect or consequential loss
Any loss arising from website downtime, errors, or inaccuracies

9.3 Maximum Liability

Our total liability to you in respect of any claim arising from or in connection with your order shall not exceed the price paid for the relevant products.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, floods, epidemics, strikes, transport delays, supply chain disruptions, or governmental actions.

11. Data Protection

We are committed to protecting your privacy. Personal information collected through our website and orders will be processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we collect, use, and protect your personal data.

12. Cancellation and Termination

12.1 Your Right to Cancel

You may cancel your order before dispatch by contacting us. Once goods have been dispatched, cancellation is subject to our Returns Policy. Please note that perishable food items cannot be returned once dispatched.

12.2 Our Right to Cancel or Suspend

We reserve the right to refuse orders, suspend deliveries, or terminate your account if:

Payments are not received to terms
You breach these Terms and Conditions
You become insolvent or enter into bankruptcy
Products are unavailable due to stock shortage

13. Governing Law and Jurisdiction

These Terms and Conditions and any disputes or claims arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns Policy, and Cookie Policy, constitute the entire agreement between you and us and supersede all previous agreements, understandings, and arrangements between us.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.

16. Amendments

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website following any changes constitutes your acceptance of the revised terms.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: